Frequently Asked Questions

• Who is a General Member?

  An individual who is a member of CareCoop but no longer works for a member organization- works for an organization that is not affiliated to CareCoop by signing an MOU.

• How can one continue making their monthly savings contribution as a General member?
  • Complete a change of member organization form downloadable on the CareCoop website and send it through to customerservice@carecoop.co.zm
  • Complete a DDACC mandate form which will allow CareCoop to make deductions directly from your bank account. The DDACC form is downloadable on the CareCoop website and the current specific dates of recovery are the 1st or the 5th day of the month. Note that one may only need to pick on one of these dates. The completed DDACC form is then sent through to info@carecoop.co.zm . A DDACC fee of K15.00 must be included.
  • Should you have any outstanding loans with CareCoop at the time of transition, please contact Care Coop through info@carecoop.co.zm before you complete the DDACC mandate and you will be guided on how to procee
• Can one still access loans as a General member?
  • Yes you can. However, you will first need to show at least 3 months of consistent DDACC contributions if you are in employment while 6 months if you are in business.
  • Terms and conditions are listed on the loan application form on our website and required support documents indicated on the same form for the two categories of General Members.
  • Note that loan deductions and savings deductions will be effected on the same DDACC form. A DDACC fee of K15.00 must be included
• If my DDACC does not go through, how long should I wait before contacting Care Coop?

  Please wait for at least 5 working days. Should your DDACC still not go through after the stated waiting period, please contact CareCoop by writing to info@carecoop.co.zm.

• Can I save on both DDACC and Payroll?

  Yes you can. Kindly fill out the DDACC mandate form and send it to info@carecoop.co.zm for savings contributions only. Note that members with loans and employed by member organizations will have their loan deductions effected via payroll

• Can one join as a General Member?

  No. Joining CareCoop requires the backing of a member organization which has an MOU with CareCoop.

• I finished paying off my loan but the DDACC is still running, what should I do?

  This is an anomaly. Please contact CareCoop for rectification by writing to info@carecoop.co.zm