Our turn around times are as follows:
CareCoop shall provide reasonable security for your information, ensure to read all terms and conditions relating to the use of the portal and loan application before submission
You can track the progress on your loan without calling CareCoop using the portal
You can access your statements for loans, savings and shares as well as make loan applications
You will receive confirmation of profile creation within 24 hours of submission via registered email
Please follow the link https://portal.carecoop.org/register to access the sign-up page for profile creation
Update your KYC records with CareCoop. Download the form here, fill it in and send it to firstname.lastname@example.org
This is an anomaly. Please contact CareCoop for rectification by writing to email@example.com
No. Joining CareCoop requires the backing of a member organization which has an MOU with CareCoop.
Yes you can. Kindly fill out the DDACC mandate form and send it to firstname.lastname@example.org for savings contributions only. Note that members with loans and employed by member organizations will have their loan deductions effected via payroll
Please wait for at least 5 working days. Should your DDACC still not go through after the stated waiting period, please contact CareCoop by writing to email@example.com.
An individual who is a member of CareCoop but no longer works for a member organization- works for an organization that is not affiliated to CareCoop by signing an MOU.
Absolutely. Zazu is regulated by the Bank of Zambia and it has to comply with several laws on data protection, technology levels and security. Zazu has a wallet that is secure and requires authentication on transactions. But don’t worry, this authentication often happens in the background without you even noticing it’s happening. Like magic!
Depending on the service you are using, the costs are as follows:
Zamtel, Airtel and MTN Money, Bank Account Tranfers, Mastercard Enabled ATMs and PoS which include the banks below:
You may collect your card from the CareCoop Offices
You can register by downloading the Zazu App from your IOS or Google Play-store on your mobile phone. Follow the easy registration steps on the Application.
To comply with local and international laws, we can’t allow anyone to perform any transaction without completing the registration.
Zazu is a mobile wallet that allows you to send, receive, pay and save money. Our wallet comes with a physical and a virtual card that allow you to make payments in store, online and withdraw at the ATM. Zazu is packed with features to help you take control over how and where money is going. It has content designed to improve your financial literacy and help you achieve your financial goals.
Yes. Contact CareCoop to obtain bank details for your deposit by sending an email to firstname.lastname@example.org