Feedback Procedure

Complaints and Feedback Procedure

Care Cooperative Savings and Credit Society Limited is committed to improving service levels and ensuring that our members have a channel to express their complaints or feedback. If you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner.

If you have a concern or are dissatisfied with our service, you have the right to report using any of the following ways


Customer Service

Speak to our Customer Care or write using our feedback form displayed at our offices or online form


Head Business Development

If you are not satisfied with the resolution or you do not get feedback within one working day contact the Head of Business Development at:


Chief Executive Officer

If your complaint is unresolved within 48 hours or you are not happy with the way your complaint has been resolved after going through steps 1 and 2.