CareCoop Helpdesk contact

We are here to help! Call our Call Centre on +260630372020 Mon-Thu 08:15-17:00, Fri 08:15-14:00, or submit a query/ticket/complaint

Our Products and Services

From savings to investment opportunities. We've got you covered.

Employee Savings

Employee Savings

Begin saving today hassle-free

Loans

Loans

Loan products to suit your needs at low-interest rates

CareAssurance

CareAssurance

CareCoop has you & your loved ones covered!

Employer Savings

Employer Savings

Begin saving your gratuity today hassle-free

Shares

Shares

Invest in your future at competitive dividend payout rates 

Junior Saver

Junior Saver

Secure your child's financial future with our Junior Saver Account.

Golden Saver

Golden Saver

Prepare for a comfortable retirement with our Golden Saver Account.

Holiday Saver

Holiday Saver

The perfect way to save for your dream holiday while earning interest  

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Request a call back for any type of insurance, be it Medical, Property or Motor Vehicle

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Products of the Moment

Introducing the Fastele Loan

Meet FASTELE, CareCoop’s digital short-term loan! Qualifying members can apply directly from their mobile phones by dialling *250#.

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Featured Prodct
New Prodct

Utility Loan Product

Are you looking for a utility solution?

You can now apply for a Utility Loan amounting to a maximum of ZMW100,000.00, repayable within a period of 18 months.

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Whether you're an employee of a member organisation or a family member of a principal member, you can apply for membership online in minutes

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Our Loan Products

We offer a variety of loans at favourable interest rates

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Did you know you can apply for loans of any amount through the CareCoop portal? Simplifying your financial journey, one click at a time.

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Our Expert Team

Meet our exceptionally talented team of industry professionals

Mutinta Lumayi

Mutinta Lumayi

Chief Executive Officer
Sydney Kanyata

Sydney Kanyata

Head Finance and Administration
Prunella Kapinga Kalela

Prunella Kapinga Kalela

Head Business Development
Fred Musonda

Fred Musonda

Head Risk and Internal Audit

Testimonials

What our members say


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CareCoop is making it easier than ever to invest in education. For a limited time, we are completely waiving the 20% savings cover requirement on our Education Loans! The Promotion Details: ✓ Access up to K60,000 ✓ Enjoy a comfortable 18-month repayment period ✓ Highly competitive 1.8% monthly interest rate ✓ Zero savings cover required Do not miss out; this special promotion is only running for a limited time. Log in to your CareCoop portal today to apply, or contact our team for more information. Let’s fund the future, together. Terms and conditions apply. Subject to approval. #CareCoop #EducationLoan #BackToSchool #ZambianProfessionals #FinancialEmpowerment #FinancialPlanning

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Attention Civil Servants: Are you ready to make your money work for you? Join our live engagement session next Friday to learn the practical steps of building real savings, accessing affordable credit, and investing for your future through the CareCoop SACCO model. Get informed and take control of your finances. Date: Friday, 4 September 2026 Time: 10:00 hrs Link to join: carecoop.org/meetup #CareCoop #NASCU #FinancialLiteracy #ZambianProfessionals #FinancialPlanning

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Finance through CareCoop and get a Honda Fit Hybrid at a special discounted price! In partnership with ZamAuto, CareCoop members can drive away for just K105,000 (registration fully included). Plus, enjoy flexible vehicle financing for up to 24 months, even if your current employment contract is shorter!* Act fast: Only 50 vehicles are available in this initial allocation. Get your Honda Fit Hybrid at a special CareCoop price. Talk to us today to apply for your Vehicle Loan. Subject to approval. Comprehensive insurance required. T&Cs apply. #CareCoop #VehicleLoan #HondaFitHybrid #ZamAuto #CarFinance

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Finance through CareCoop and get a Honda Fit Hybrid at a special discounted price! In partnership with ZamAuto, CareCoop members can drive away for just K105,000 (registration fully included). Plus, enjoy flexible vehicle financing for up to 24 months, even if your current employment contract is shorter! Act fast: Only 50 vehicles are available in this initial allocation. Get your Honda Fit Hybrid at a special CareCoop price. Talk to us today to apply for your Vehicle Loan. Subject to approval. Comprehensive insurance required. T&Cs apply. #CareCoop #VehicleLoan #HondaFitHybrid #ZamAuto #CarFinance

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Some opportunities and emergencies simply cannot wait for you to visit a branch or fill out physical forms. When speed is the determining factor, FASTELE is your financial buffer. Designed for qualifying CareCoop members, FASTELE gives you quick access to short-term financial support through a simple USSD menu. No smartphones, mobile data, or Wi-Fi needed. Your CareCoop loan is now just a dial away. Dial *250# using the mobile number registered on your CareCoop portal account to get started. Terms and conditions apply. #FASTELE #CareCoop #DigitalFinance #MemberConvenience #ZambianProfessionals

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Borrow responsibly. Repay on time. Build your borrowing power. Your FASTELE limit is not static; it is designed to grow alongside your financial discipline. Qualifying members start from the limit for which they qualify (from K2,000) and can progressively unlock higher tiers up to K5,000. By maintaining consistent savings and a strong repayment record, you protect your eligibility and expand your financial safety net. Dial *250# to check your current limit today. Terms and conditions apply. #FASTELE #ResponsibleBorrowing #CareCoop #WealthBuilding #FinancialDiscipline