CareCoop Helpdesk contact

We are here to help! Call our Call Centre on +260630372020 Mon-Thu 08:15-17:00, Fri 08:15-14:00, or submit a query/ticket/complaint

Our Products and Services

From savings to investment opportunities. We've got you covered.

Employee Savings

Employee Savings

Begin saving today hassle-free

Loans

Loans

Loan products to suit your needs at low-interest rates

CareAssurance

CareAssurance

CareCoop has you & your loved ones covered!

Employer Savings

Employer Savings

Begin saving your gratuity today hassle-free

Shares

Shares

Invest in your future at competitive dividend payout rates 

Junior Saver

Junior Saver

Secure your child's financial future with our Junior Saver Account.

Golden Saver

Golden Saver

Prepare for a comfortable retirement with our Golden Saver Account.

Holiday Saver

Holiday Saver

The perfect way to save for your dream holiday while earning interest  

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Request a call back for any type of insurance, be it Medical, Property or Motor Vehicle

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Products of the Moment

Introducing the Fastele Loan

Meet FASTELE, CareCoop’s digital short-term loan! Qualifying members can apply directly from their mobile phones by dialling *250#.

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Featured Prodct
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Whether you're an employee of a member organisation or a family member of a principal member, you can apply for membership online in minutes

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Our Loan Products

We offer a variety of loans at favourable interest rates

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Apply for loans, check your account statement, request withdrawals, offsets, and deposits, or adjust your savings — anytime, anywhere. Simplifying your financial journey, one click at a time.  

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Our Expert Team

Meet our exceptionally talented team of industry professionals

Mutinta Lumayi

Mutinta Lumayi

Chief Executive Officer
Sydney Kanyata

Sydney Kanyata

Head Finance and Administration
Prunella Kapinga Kalela

Prunella Kapinga Kalela

Head Business Development
Fred Musonda

Fred Musonda

Head Risk and Internal Audit

Testimonials

What our members say


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Why wait in line when your finances can move as fast as you do? FASTELE brings the entire CareCoop experience to your fingertips. Dial *250# to manage your account on the go and skip the queue. Time is money, save both. #FASTELE #CareCoop #SmartBanking #Lusaka #smartfinancing #LoanAssistance

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It is easy to confuse making money with building wealth. True financial security starts the moment you prioritise your savings over your spending. Set a fixed percentage to save the moment you get paid, before the monthly expenses begin. Pay yourself first. #LoghouseMarketing #SocialMediaStrategy #Zambia

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Financial emergencies do not wait for you to be settled and relaxed at home. With FASTELE, your CareCoop backup is always right in your pocket. Dial *250# for instant access to funds, no internet required. Fast, secure, and always ready. #CareCoop #FASTELE #FinancialFreedom #USSD #ZambianFinance

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Happy World Savings Day! At CareCoop, we believe that financial freedom is not defined by what you earn, but by what you consistently save. For 30 years, we have partnered with professionals across Zambia to turn daily discipline into tangible wealth, property, and lasting peace of mind. And now we celebrate that commitment you make as our members. #WorldSavingsDay #CareCoop #FinancialFreedom #WealthBuilding #SavingsGoals

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Got questions about FASTELE? We have answers! Swipe through to learn more about how CareCoop’s new digital short-term loan works. FASTELE gives qualifying members instant access to funds without physical forms, branch visits, or internet access. Still have questions? Drop them in the comments below or visit our website to read the full breakdown! Dial *250# to check your qualification today. Terms and conditions apply. #FASTELE #FinancialLiteracy #CareCoopFAQs #CareCoop #DigitalLoan

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Finance through CareCoop and get a Honda Fit Hybrid at a special discounted price! In partnership with ZamAuto, CareCoop members can drive away for just K105,000 (registration fully included). Plus, enjoy flexible vehicle financing for up to 24 months, even if your current employment contract is shorter!* Act fast: Only 50 vehicles are available in this initial allocation. Get your Honda Fit Hybrid at a special CareCoop price. Talk to us today to apply for your Vehicle Loan. Click on the link for the full process: https://carecoop.org/loans/vehicle-loan Subject to approval. Comprehensive insurance required. T&Cs apply. #CareCoop #VehicleLoan #HondaFitHybrid #ZamAuto #CarFinance