CareCoop Helpdesk contact

We are here to help! Call our Call Centre on +260630372020 Mon-Thu 08:15-17:00, Fri 08:15-14:00, or submit a query/ticket/complaint

Our Products and Services

From savings to investment opportunities. We've got you covered.

Employee Savings

Employee Savings

Begin saving today hassle-free

Loans

Loans

Loan products to suit your needs at low-interest rates

CareAssurance

CareAssurance

CareCoop has you & your loved ones covered!

Employer Savings

Employer Savings

Begin saving your gratuity today hassle-free

Shares

Shares

Invest in your future at competitive dividend payout rates 

Junior Saver

Junior Saver

Secure your child's financial future with our Junior Saver Account.

Golden Saver

Golden Saver

Prepare for a comfortable retirement with our Golden Saver Account.

Holiday Saver

Holiday Saver

The perfect way to save for your dream holiday while earning interest  

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Request a call back for any type of insurance, be it Medical, Property or Motor Vehicle

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Products of the Moment

Introducing the Fastele Loan

Meet FASTELE, CareCoop’s digital short-term loan! Qualifying members can apply directly from their mobile phones by dialling *250#.

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Featured Prodct
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Whether you're an employee of a member organisation or a family member of a principal member, you can apply for membership online in minutes

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Our Loan Products

We offer a variety of loans at favourable interest rates

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Apply for loans, check your account statement, request withdrawals, offsets, and deposits, or adjust your savings — anytime, anywhere. Simplifying your financial journey, one click at a time.  

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Our Expert Team

Meet our exceptionally talented team of industry professionals

Mutinta Lumayi

Mutinta Lumayi

Chief Executive Officer
Sydney Kanyata

Sydney Kanyata

Head Finance and Administration
Prunella Kapinga Kalela

Prunella Kapinga Kalela

Head Business Development
Fred Musonda

Fred Musonda

Head Risk and Internal Audit

Testimonials

What our members say


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It is easy to confuse making money with building wealth. True financial security starts the moment you prioritise your savings over your spending. Set a fixed percentage to save the moment you get paid, before the monthly expenses begin. Pay yourself first. #LoghouseMarketing #SocialMediaStrategy #Zambia

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Run out of data right with 99 problems on your neck? FASTELE runs entirely on USSD, meaning you never need an internet connection to access your CareCoop account. Dial *250# and get it done, offline and on time. #FASTELE #USSD #CareCoop #DigitalFinance

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Need a quick top-up to bridge the gap? With FASTELE, your short-term loan application is processed directly through your phone. No paperwork, no office visits. Dial *250# and access what you need in seconds. #FASTELE #CareCoopLoans #FastFinance #Zambia

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Did you know? By 2024, CareCoop's loan portfolio had expanded significantly to K123 million, backed by the trust of over 5,000 active members. That is businesses launched, homes built, and dreams realised. We grew to facilitate your growth. #CareCoopImpact #DidYouKnow #WealthCreation #DYK

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Getting a new vehicle should not be a hassle. With the CareCoop Vehicle Loan, we handle the heavy lifting for you so you can skip the dealership stress. Select your preferred vehicle from our trusted vendor partners, ZamAuto, Shah Motors, or Jan-Japan, submit your quotation, and we'll handle vendor contact, fund transfers, white book processing, and endorsement directly. Access up to K250,000 with a flexible 24-month repayment period. All you have to do is decide where to drive first. #CareCoop #VehicleLoan #CarFinancing #ZambianFinance #DriveCareCoop #CareCoopat30

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Happy Monday! The festive season is approaching fast, and so are the inevitable end-of-year expenses. The best time to start budgeting for December is right now. Avoid the January financial hangover by setting strict spending limits today. Planning always pays off. #FestiveBudget #FinancialAdvice #CareCoop #SmartSpending